![]() Hawco cannot accept any liability for items which are not correctly addressed or packaged for return. This may cause excessive delay in handling the return, or possible loss if your carrier mislays the delivery. Any returns sent to the Hawco Head Office in Godalming and not the Logistics Centre address in Bolton will be refused. When you have your returns authorisation number (RMA), please ensure you send the return to our Logistics Centre: Hawco Logistics Centre, 8 Cranfield Road, Lostock Industrial Estate, Lostock, Bolton, BL6 4SB UK N.B. Returns will not be accepted without a returns authorisation number (RMA) and will be returned at the sender’s expense. The automated RMA approval email will prompt you to log into the online returns system and print off the RMA packing slip, which is to be affixed to the outside of the packaging. N.B - All orders processed after 16:00, weekends or Bank Holidays are subjected to being processed the following working day Returns PolicyAn RMA request must be completed online at If approved, an automated RMA email will be sent. Please make sure that if a timed carriage option is selected that someone is available to sign for the consignment as without this it will be subject to being returned to the delivery depot for a redelivery 1-2 days later. If you require overseas or timed delivery, please call the sales office on Hawco: 01483 869070 Special Carriage CostsWhen ordering online and choosing a "Special Carriage Charge" the times given are subject to a 2-hour grace period (therefore 10:30 deliveries have up to 12:30 to be delivered) and work off a next working day basis. The delivery service is standard to all central UK. Hawco offers a next day delivery service for orders placed before 16:00 Monday - Friday. For Quick Pick and website orders below £100, a £20 delivery and administration fee will be charged. Delivery PolicyFor Quick Pick and website items only, delivery is free of charge for orders over £100.
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